Refund policy

Thank you for shopping with us! We are committed to ensuring you love your purchase. If for any reason you are not satisfied, we are happy to offer exchanges under the following terms:

Exchange Eligibility

• Exchanges can only be made for items of equal or higher value.
• The item must be in its original condition, with all tags attached, and unworn, unwashed, and undamaged.
• We reserve the right to inspect the item upon return to ensure it meets these conditions.

How to Request an Exchange

• To initiate an exchange, contact us at info@kilna.com.au with the details of the product you would like to make the exchange for.
• Once your exchange request is approved, the product must be returned within 14 days of the initial contact.
• The return must be mailed to: PO BOX 23, ST IVES NSW 2075

Processing Your Exchange

• After receiving and inspecting the item, we will process your exchange for the same item (if available) or one of equal or greater value.
• If the new item is of higher value, the price difference will need to be paid before shipment.
• We do not offer full refunds.

Shipping Costs

• Customers are responsible for return shipping fees unless the exchange is due to a product defect or incorrect item received.
• For international orders, additional customs fees may apply, which are the responsibility of the customer.
  

For any further questions or assistance, please contact our customer service team. We're here to help!